Building a successful retailer is a journey that is a challenge that most of us can only dream of. However, with the right attitude, great work ethic and a culture focused on getting the most out of everyone, the road to success is as rewarding as it gets.
In order to get to the top, you and your managers need to lead from the front. Engaging with your staff and trying to manage expectations is no easy task. People who are willing to put in the work and dedicate themselves to a business are a valuable resource to the long term success of that business.
To get your employees to produce the highest standard of work, the employer needs to engage with them so that they can not only grow with the business but as an individual.
See them as an individual not a job title
There was a reason why you hired this individual. They have the skills and confidence in their ability to do their job properly. In saying that, everyone is different and your employees all have different and unique skills and personalities. Allowing them to express themselves in the workplace will provide you with a greater understanding on what to expect from that member of staff.
Help them learn from their mistakes
As humans we all make mistakes, and the workplace is no different. Unfortunately, some mistakes are worse than others, and there are times where decisions have to be made. However, if someone makes a minor error, yelling and screaming at them isn’t going to solve the issue, instead highlight the mistake and discuss the matter in private.
There is nothing worse than working your butt off on a project and not receive any recognition from an employer. You don’t have to shower them with gifts, but something as simple as verbal recognition can go a long way to keeping an employee motivated to do their job.
Each individual is different and can be difficult at times to understand just how a particular employee is feeling. Communicating with employees gives you a better understanding of how they are feeling and a good insight into their work performance. Communicating with your staff will also strengthen the employer/employee relationship.
There is nothing worse than becoming stagnant at the workplace. We’ve all experienced this at some point in our working lives and it can lead to fatigue and boredom. As an employer, challenge your staff to think outside the box and really bring out their creativity when working on a project.
As the old saying goes, “You learn something new every day.” If an employee has an idea on how to improve the business, they may be on to something. Even the most influential CEO’s in the world are continuously learning and taking advice from others.
Make everyone accountable
Every now and then we let things slide, but don’t let it get out of control. Let your staff take responsibility for their actions and make them realize that if they want to keep their job they must get their act together.
Let people go
One of the most difficult things an employer has to do is to let an employee go. Nobody wants to be seen as the bad guy, but these things must happen. As a business owner you cannot afford to waste valuable time and money, investing in someone who is not up to the standard that is needed to succeed in your business.
Be the leader
More often than not, people need somebody to show them the way. By showing how hard you work will inspire those around you to follow your lead to improve their own work ethic.
Manage employee expectations
It generally takes an employee about a month before they are settled into a new working environment. Of course some may adapt a lot quicker, while others may take a little longer. Be realistic with your expectations on your staff and allow them to develop an understanding of the business and what is required from them as a member of the organization.