The workplace has many types of employees, with different personalities, and beliefs. Occasionally, there may be minor conflict between employees and when a conflict arises, it’s important to understand how to resolve it.
There are many different tactics, and strategies that companies use to help maintain order and ensure their expectations are met when conflicts do take place. If you’re interested in learning more about traditional company procedures to resolve conflicts read on for five keys to resolving workplace conflicts.
Establish Behavior Expectations
It’s important for employees to have clear expectations and guidelines for proper workplace behavior. Employee handbooks should adequately explain what is expected from each employee and how they should conduct themselves on a daily basis in the office. This will help to alleviate any confusion for what is or is not allowed.
If an employee is creating issues, or conducting themselves in an unbefitting manner, then there is a clear, written reason why they are facing repercussions. The employee handbook should also clearly state the warnings, and disciplinary actions that will be enforced varying upon the misbehavior that was conducted.
Hear All Points Of View
In order to come to a fair and just resolution for the situation at hand, it’s important to consider all sides of the story. Listening and understanding both sides will help employees feel comfortable and supported―even if they are not in the right.
If the workplace conflict involves someone of upper management, it might be best to consider other resources as well. It’s important to ensure that it doesn’t seem like you favor any person in a position of power. Often, it’s a good idea to discuss the situation with others who have seen the conflict, but aren’t a part of it. Getting more open feedback and asking other employees for their opinion could help you come to a conclusion.
Confront Conflicts Head-On
Openly addressing a conflict without beating around the bush, helps to maintain clear behavior expectations. If a conflict is quietly brushed under rug, and left unexplained to other employees involved, then many employees may lose their faith in your and other managers with the company.
It also doesn’t hurt to have a companywide meeting after a conflict to remind employees of proper expectations and behavior in the workplace, and to ensure that all workers understand why certain procedures or guidelines are included in the handbook. This also provides employees a good opportunity to ask questions.
Learn From Your Mistakes
Conflicts should be used as a valuable means to evaluate unique situations that occur within the office. These situations can also be used to show how future problems can be properly handled. Not every office is going to be perfect, so instead of seeing conflicts as a pushback, it helps to evaluate each situation and understand how it has helped to build strength within the company. Overcoming obstacles is an important part of every business, and learning from your past experiences will help to influence positive growth for the company as a whole.
To build and maintain a healthy and efficient workplace, all employees should undergo compliance training to successfully prepare employees for their new working environment. Through proper workplace harassment training employees can learn the best practices to resolve conflicts in the workplace. Learn more about compliance training in your workplace and gain the tools to resolve conflicts, prevent harassment, and create a strong, close-knit group.
Focus On the Main Objective
Conflicts can vary depending on who is involved, what the topic is, and the severity of the situation. Many issues arise when employees have to work together to complete a task, start a project, or reach a new goal. Ensure your employees know how to behave, who to go to, and what to do if they’re experiencing issues.